Number of complaints against taxi drivers reaches record levels – The Irish Times

In 2023, a record number of complaints were made against taxi and other private hire drivers, totaling 1,782 for the year, with a significant portion related to the failure to provide cashless payment as required by law since September 2022. Despite the increase in complaints, the National Transport Authority (NTA) has not utilized its power to suspend drivers under the demerit system established in 2013, with no demerit offences endorsed in the past decade. On-the-spot fines issued to drivers also rose by 11% in 2023, with nearly half attributed to poor vehicle standards, while a notable increase in SPSV licence applications suggests a growing interest in the industry among younger demographics.

Full Article