Interviews with Marc Benioff and others about Salesforce's "hard pivot" to Agentforce, a platform for users to build and deploy AI agents in Salesforce apps (Sharon Goldman/Fortune)

Sharon Goldman of Fortune discusses Salesforce’s “hard pivot” to Agentforce, a platform for building and deploying AI agents in Salesforce apps, with insights from CEO Marc Benioff and others. Benioff’s focus on shoshin, or “beginner’s mind,” has been a guiding principle for the company for over a decade. The move towards Agentforce signifies a new direction for Salesforce, emphasizing innovation and adaptability in the ever-evolving tech industry.

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