Just Eat rider banned for failing ID check

A London delivery rider, Adam Stockley, was permanently banned from Just Eat after the app’s ID verification failed to recognize him following a light beard shave, contrasting with his bearded passport photo. Despite seven years of service, he expressed concerns over the automated system and questioned if a human reviewed his case. Just Eat stated they are investigating but emphasized their technology can adapt to changes in appearance. Adam, fearing the loss of income, has struggled to communicate with Just Eat regarding his account’s deactivation.

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