Mother-of-two Yaditi Kava was charged £4,586 for a two-hour parking stay at Queensmere Observatory Shopping Centre due to a faulty machine, mistaking the displayed amount for £4.50. Despite being promised a refund within three days, it took over three weeks for her money to be returned, resolved only after media intervention, with the car park operator, Savills, labeling the incident as isolated.
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