Disabled and elderly residents of Balfron Tower in Tower Hamlets, London, were trapped in their homes for nearly a week after both lifts malfunctioned, leaving some unable to access essential services. The property management, Way of Life, acknowledged the issue, citing unusual component failures, and attempted a temporary fix, but the lift broke down again shortly after. Residents expressed frustration, with one stating it felt “suicidal” to use the temporarily repaired lift, highlighting concerns about their safety and the lack of adequate support from management during this crisis.
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