Did Heathrow’s shutdown prove that bad press no longer matters? | News

On March 20, a fire at the North Hyde electrical substation caused a power outage at Heathrow airport for 18 hours, leaving 200,000 passengers stranded. Despite media criticism, Heathrow defended its response, but experts warn that lasting reputational damage can result from mishandled crises, emphasizing the importance of effective communication and crisis management strategies in the face of public scrutiny.

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