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Passengers on Gitanjali Express train faced assault from IRCTC staffers after complaining about the low quantity and high price of food, with social worker Satyajit Burman being held hostage until RPF rescued him. Kalyan GRP registered a case against seven IRCTC staffers, including Ranjeet Behera and Suman Karan, under the BNS Act, forwarding the investigation to Badnera GRP. Burman, who was returning from Kolkata, reported the incident to Kalyan GRP, highlighting the need for action against contractors exploiting passengers and ensuring transparency in services.
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